• Work with staff to optimize and streamline all technology workflows

• Device management (iOS, Android, etc.)

• Verify local and/or cloud backups are running on both server and workstations, maintain off-site backup

• Update and maintain bootable server and workstations clones

• Check for and apply software and security updates to server and workstations (MacOS, Windows and all apps)

• Install/maintain Anti-virus and run security scans on any installations

• Monitor all current malware threats, inform client of any potential hazards

• Monitor available disk space on all site systems

• Maintain any VoIP telephone services

• Develop and maintain best security practices for all company hardware

• Setup or delete workstations, user accounts as needed

• Responsible for Office 365/Google Workspace user accounts if applicable

• Maintain/adjust as needed disaster recovery plans, Hurricane evacuation procedures, etc.

• Provide staff training on any technical issues as requested

• IT inventory tracking

• Provide shared documentation for users to keep track of all issues - solutions/workarounds will be recored also for future reference

• Generative AI and LLM training

• And literally any other IT service needed by your company!